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The Call Center OSIRC Solution SpA service is based on a distributed "Client / Server" architecture with "phone and Computer" integration.
Our network of collaborators allows us to activate work stations in the areas with the greatest influx of the call routes by the Client's customers.
Qualified operators manage the relationship with the customers entrusted, taking charge of the company philosophy and the guidelines of our Clients.
The technological development of communication and data research systems is associated with the fundamental contribution of the professional and human experience of its specialists.
All activities comply with the provisions contained in the text of decree no. 675/2003 on the protection of privacy.
CUSTOMER CARE
The service allows to offer its customers continuous, professional and safe assistance for any kind of problem concerning the management of post-sales and payments.
You can monitor your customers' habits, avoiding annoying service interruptions and improving the image your company has on the market.
PHONE COLLECTION
The service is specifically aimed at verifying newly expired / recent receivables / invoices.
The aim of the reminder service by telephone is to obtain the collection of credits quickly and to allow the identification of the problems that have determined the aggravation of the position.